At Rakezz, your privacy is important to us, and this Privacy Policy will explain how we collect your personal information as well as non-personal information about your interaction with our website. This privacy policy applies only to our website www.rakezz.in
1. If you generally decide to visit our website, you can continue to do so without sharing any personal details. Having said that, information will be stored only if you submit personal information about yourself by filling in any form on our website or by sending us an e-mail.
2. The information which we collect and store during normal use of the Rakezz website may be used to monitor the use thereof and to help further the development of our products and services unless you specifically ask us in writing not to do so.
3. We do not share your personal information with third parties unless we need to share your personal information to provide the product or service you have requested for.
4. This Privacy Policy will apply when you use the Rakezz website to discover more information about Rakezz and its products.
5. While any application, request, or inquiry you make, maybe passed or made available to the Rakezz team, some of which will be based in countries that do not have data protection laws, all Rakezz affiliates are required to comply with an internal Privacy Policy which requires that steps are taken to protect your personal information and for it only to be used for the purpose(s) for which it was submitted.
6. By submitting your personal information through this Rakezz website, you shall be consenting to it being processed in the manner described above by Rakezz affiliates around the world and our hosting organizations around the world. If you have submitted personal information through this Autologue Design website and wish us to cease using it for the purposes submitted, please contact us. At any time, if you are concerned that the information we hold about you is incorrect, please do not hesitate to contact us to correct such information.
You can place an order with us by the following methods:
1. On our website ww.rakezz.in,
2. By connecting with our Customer Care team available at enquiry@rakezz.in
3. You can also call +91 9746332871 or +91 83104 26926
4. On our social media platforms
However, we strongly recommend and encourage you to order right here, on our website. It will not only provide you with all the information you would seek about the product but would also enable us to serve you better and more efficiently. By getting registered and creating your personal account with us while placing the order on our website helps us to understand your preferences and structure our service responses accordingly. It would also help trace and track any product return process in case required.
Our products are custom made to order and may take up to 30 days before these are shipped out to our customers spread across the globe.
Pre-orders by definition are the bookings made for a product in its conceptual stage. We introduce our pre-order products on our Social Media pages with renders. Prototypes for the product to be launched are usually being made while we start taking pre-orders.
Here is how it allows you to partner us in the development of a new product that excites you:
You pay a pre-specified non-refundable amount as advance towards your pre-order
Booking of a pre-order entitles you to an attractive discount when the product gets developed and delivered to you before the regular orders
We endeavour to deliver your ordered products safely and securely at the destination specified in your order.
Where do we ship?
We deliver domestic orders across India through shipping partners who are reliable and trusted. Most overseas shipments are delivered by FedEx.
Customers are given the Airway Bill (AWB) and the tracking ID once the parcel is picked up from the pickup location or our dispatch unit.
The time taken for the product to reach your destination will depend on your location and accessibility of the address shared by you. Domestic orders normally get delivered between 2 to 7 working days after getting picked up for shipping, depending upon the location. International orders are delivered across continents in 8 to 10 business days under International Priority deliveries by FedEx.
The above delivery periods are of course valid when normal logistic services are being made available.
Domestic shipments are billed according to their volumetric weight.
International shipments are made EXW (Ex-Works) as per ICC Incoterms 2020 under special FedEx Priority shipping rates based on the destination location and the volumetric weight.
Shipping charges are automatically added according to the prevailing rates when you place an order on our website. You may contact our Customer Care team by either filling up the Enquiry form, calling our Customer Care team at +919746332871 or +91 83104 26926
sending us an email at enquiry@rakezz.in to get more details regarding shipping and billing.
Billed amounts against an order must be paid in full before the order is shipped. The payment could be made by Bank transfer, Credit/ Debit Cards, PayPal, or the other UPI gateways.
Please note the following to help us get your ordered products delivered without any hassles:
1. Please take care while filling in your Billing & Contact details. Your Name & Address should be exactly as it appears on your Credit/Debit Card or Bank Account
2. Your Contact Information would need to be verifiable by your Bank/ Credit Card provider for authorizing payment
3. Your correct mobile number & email ID will help us send you order confirmation and shipping details
4. If the Billing and Shipping Addresses are not same, please fill in both correctly.
Please also note:
Depending on your shipping location, Octroi Levies and/or Local Govt. Taxes may be applicable to your shipment and the same will be payable by the consignee on delivery to claim the shipment.
For International shipments, please check with your local authorities on custom duties so that these are factored in.
At rakezz it is our primary objective to keep our customers delighted with our products and services. All our products are designed for quality and go through reliable processes and quality checks. Our Quality Systems are certified by TÜV SÜD.
We realize however that in spite of our constant endeavor to meet expectations of every customer there could be circumstances leading to revocation of the order or return of the ordered product back to us.
The following conditions will determine eligibility for refund or retention of the amount paid for booking an order:
1. Cancellation of order before delivery
There could be reasons and compulsions which may lead to a customer deciding to cancel an order which has yet to be delivered. Eligibility for refund in such events will be as under:
If cancelled within 24 hours of being placed, the full amount deposited will be refunded in the next 7 working days.
Any order cancelled after 24 hours but before being shipped to the customer will be entitled to a 50% refund of the money deposited.
No refund on account of order cancellation will be payable once the order is shipped.
2. Non - delivery of an order
Once your ordered product is ready it will be shipped to your address as documented in the order form provided by you when placing the order. Our Customer Care team will be providing you information of the shipping details and a link to track the consignment being shipped by the courier service engaged by us.
In the event of our inability to reach you for closing the delivery process as stated below, your order will automatically stand cancelled, and the amount paid forfeited since all our products are made to order.
After 3 unsuccessful attempts are made to reach you for confirming readiness of your order for shipment, and/ or to recover the balance payable amount, if any.
In the event of the consignee repeatedly not being reachable for delivery at the specified address the consignment will be delivered back to us by the Courier service provider, leading to cancellation of the order and forfeiture of the amount paid. The customer may however approach us within a week of the return of consignment for arranging redelivery of the product by agreeing to pay the additional to and fro shipping cost.
3. On delivery of a non-confirming product
We guarantee our products to be free of manufacturing defects. Our processes and systems are designed to ensure that every part we make is fit for use as intended and expected.
There would however still be a highly improbable chance of a non-confirming product being delivered. We will be glad to assist you with processing a refund or replacement in any of the following instances:
a) If the product delivered is found to be damaged due to transportation or any other reason.
b) If a wrong color or part has been sent, different from the order specifications.
c) If a part is found to be missing in the consignment.
If any of the above non-conformances is found on opening of the packing boxes, we would request you to immediately contact our Customer Care team at +91 8310426926 or by mailing at enquiry@rakezz.in and by filling up the required information here.
You are also advised to take pictures/ videos of the damaged/ non-confirming parts and share these with the Customer Care team within 2 days of receiving the consignment, using email and phone number as your unique IDs you registered with at the time of booking an order with us.
We will take immediate steps to replace all the parts confirmed to have been delivered damaged/ wrongly sent or missing, free of cost. We will also reimburse the cost of returning the damaged or wrong parts back to us after reviewing the same.
The key factors to ease and help the replacement process would be:
i. Prompt reporting of the problem (within 2 days of delivery); &
ii. The damaged/ wrong part not having been installed on the bike.
4. On delivery of a defective product
We would like to ensure that every product you buy reaches you without any transit damage or any other non-conformity as listed at Sl. No. 3 above. However, if you find that it does not fit well on your bike or appears to have any other installation issue despite following the DIY installation instructions provided with the product, please contact us promptly by a phone call or mail sharing pictures and videos and our Customer Care team will help and guide you to install it.
In the unlikely event of there being a manufacturing defect, we will make sure that you get a free replacement of the defective part as at Sl. No. 3 above.
Once a part is delivered in good condition, is fully confirmed with the specified options and color as ordered, and has no fitment issues on installation, it will not be entitled for return or refund. This is because every part we create is custom made for a particular customer.